Shipping Information

Shipping cost:
Shipping cost varies based on location

Standard shipping time:
– Cairo & Alexandria: 1-2 working days
– Canal & Delta: 2-4 working days
– Upper Egypt: 5-7 working days

Returns & Refunds

You can return your unopened/undamaged product within 14 days from the date of purchase with shipping fee according to your delivery location.

Please note that returns typically take 3-5 working days to process after which you’ll receive a full refund.

For returns/exchange/refunds, please contact us on:

FAQs

1- How can I place an order?

– Place the product(s) you would like to purchase in the shopping cart.
– Press on continue shopping if you would like to purchase more items or click on checkout to purchase.
– Fill in your correct information and don’t forget to write the promo code so you can enjoy our offers.
– Review your order and information then click place order.

2- How can I cancel/change my order?

– For cancelations, please send us your order # and request to cancel it to any of the following:
– info@shoshinderma.com or Facebook or Instagram
– To change anything in the order, you have to cancel it FIRST, then place another new order.